As more consumers move to a wireless-phone-only environment, marketers, information providers, and debt collectors will exercise their best strategies to contact consumers by way of text message or SMS.
However, the increasing use of text messages is met with increasing regulation and enforcement activity, especially regarding adherence to the FCC's Telephone Consumer Protection Act (TCPA) requirements. There are numerous federal and state requirements for companies that use text messages/SMS to market their goods and services. Areas of concern include the likelihood of wrong party contacts as well as revocation of consent.
Most companies either:
Whichever bucket you fall into, we can help!
As part of the assessment process, our team will evaluate your current and proposed use of text messages to ensure you're adhering to all federal and state rules as required, including the TCPA's prior express written consent standard and the ever-increasing wrong party contact issues.
If issues are found, CompliancePoint's team can work with you to mitigate these issues while also working to identify ways to expand your ability to communicate with your customers using text messages.
CRTC's DNC rules regarding calls to Canadian consumers and businesses.
General Data Protection Regulation compliance standards issued by the European Commission.
Accreditation and regulatory standards for placement rates and verification practices.
Disclosure requirements regarding program costs, debt, placement rates, salaries, and more.