Award Recognizes Technology That Benefits Teleservices Industry
DULUTH, GA (PRWeb) - February 1, 2010 - CompliancePoint, a PossibleNOW company specializing in compliance consulting and audit services for global direct marketers, announces the launch of ComplianceWise™, a comprehensive suite of training services. ComplianceWise training services include instructor led classroom training at the CompliancePoint offices, on-site training at the client’s facility, or a Web-based training management system that offers training on demand.
The CompliancePoint consultants customize each ComplianceWise course based on a client's specific business processes and compliance needs. The training can also be customized by the employee's job function level so that training is relevant to that person's role in the business process. Because ComplianceWise offers a choice of training services, clients can select those that best fit their business needs. By offering a Web-based training solution as an option, ComplianceWise offers an effective means for direct marketers to train geographically disperse staff at the individual level.
"CompliancePoint leverages our expertise and knowledge of consumer regulatory compliance to develop customized training courses that are specific to a client’s business processes," says Ken Sponsler, Vice President and General Manager of CompliancePoint. "Our clients must understand the laws regarding various marketing channels including telemarketing, e-mail campaigns, direct mail, and text messaging. Keeping up with these complex and ever-changing laws can be tedious. With a customized ComplianceWise training solution, companies have an easy and effective means to provide training that is specific to their business processes and up-to-date with relevant global Consulting Services legislation."
Sponsler continues, "By utilizing CompliancePoint's expertise and regulatory knowledge, companies don’t have the headache or expense of building their own training courses and keeping the content up-to-date. Unlike generic training courses, we customize each ComplianceWise course so that the content reflects the company's specific business processes. Another benefit is that we offer training services in our own classroom, at the client's site, or through a Web-based tool. A client can choose any mix of these training services to truly customize training to fit their business."
ComplianceWise helps outbound telemarketers achieve Do Not Call safe harbor because the Web-based training solution delivers, documents and maintains records of required Do Not Call Policy and other compliance-related training across the enterprise including the agent level. The ComplianceWise Web-based tool also allows an organization to monitor and verify that an individual successfully completed the training module. Companies can offer an unlimited number of compliance-related training courses, set deadlines and send reminders to employees about completing the required training, and conduct pre- and post-course tests. The Web platform provides management with full training records and user reports."
Whether a client selects ComplianceWise classroom training or the Web-based tool, the courses are designed to be engaging, interactive and informative. The Web-based platform can be branded with a client's logo and utilize a variety of media including video, Flash, audio, and PowerPoint presentations. The Web platform allows companies to post files for downloading so that trainees have access to supporting documentation with each training course. The ComplianceWise Web-based tool is SCORM-compliant.