The Professional Association for Customer Engagement (PACE), the only non-profit trade organization dedicated to the advancement of companies that use a multi-channel approach to engaging their B2B and B2C customers, offers a comprehensive self-regulatory organization (SRO) program.
An SRO is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions. The PACE-SRO is the only comprehensive organizational telemarketing compliance program in existence.
The PACE-SRO standards meet or exceed high risk requirements according to the federal and state-specific regulations and consumer protection rules. An SRO Accreditation is invaluable in establishing an affirmative defense as well as a market differentiator.
CompliancePoint proudly serves as PACE's audit partner for the PACE-SRO Seal of Accreditation.
Companies interested in becoming PACE-SRO Accredited can utilize CompliancePoint's consulting services to prepare for the audit and complete the self-assessment.
Once companies have completed the self-assessment, CompliancePoint will conduct an onsite audit to verify adherence with the PACE-SRO standards.
The PACE-SRO program is supported by an online portal that contains all the SRO standards, audit methodologies and evidentiary requirements. The portal facilitates the organizations "self-assessment" and provides for compilation of compliance related documentation such as policies, procedures, training and monitoring programs.
After performing the self-assessment, the company must undergo an independent audit according to the PACE-SRO standards performed by PACE's audit partner, CompliancePoint.
After a successful independent audit, a verification of compliance is conducted by PACE's General Counsel based on the detailed onsite audit. Once verified, the Accreditation is issued.
Once a company has successfully achieved PACE-SRO Accreditation, the company enters the ongoing compliance phase. To ensure companies remain in compliance after the Accreditation is awarded, a re-accreditation audit is required every 3 years after the Accreditation is initially awarded.
CRTC's DNC rules regarding calls to Canadian consumers and businesses.
General Data Protection Regulation compliance standards issued by the European Commission.
Accreditation and regulatory standards for placement rates and verification practices.
Disclosure requirements regarding program costs, debt, placement rates, salaries, and more.