Customer Engagement Consulting Support

Consulting Support

Why It Matters

Companies who conduct outbound consumer contact and direct marketing campaigns via phone calls, text messages, mail, fax, or email face an array of regulatory challenges. Legislation impacting your organization may include the FTC's TSR, the FCC's TCPA, state Do Not Call and telemarketing laws, CAN-SPAM, the UTR, and/or CASL.

These laws control how you can contact consumers as well as how you manage consumer privacy data.

How We Can Help

Our Consulting Support service allows companies to have a compliance resource at their fingertips. No matter how you conduct your campaigns - by phone, email, text, mail, or fax - our experienced consultants will help you understand your organization's risk profile and the specific steps that must be taken to close gaps and mitigate risk.

CompliancePoint's focus on consumer regulatory legislation and customer contact compliance lets you reap the benefit of years of experience. We can evaluate your outbound and inbound consumer operations against our best practices models to determine your overall compliance risk.

CompliancePoint's Consulting Retainer service provides each client with a team of consulting and audit experts that are available for variety of services including, but not limited to:

  • Direct marketing campaign reviews
  • Monitoring and enforcement program development and management
  • Implementation of compliance recommendations
  • Policy & procedure development
  • Compliance training
  • Assessments and coordination with vendors
  • New vendor due diligence
  • Process implementation
  • Participation in a compliance review committee meetings
  • State telemarketing registration issues
  • Telemarketing script and contract reviews

Our consulting clients also receive the following services:

  • Regulatory and compliance updates
  • Access to regulatory charts covering a variety of topics
  • Reminders of federal and state holiday calling restrictions

Visit Our People Page to learn more about our consultants!

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