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“This call may be monitored for quality assurance and training purposes.” We’ve all heard this disclosure before. Some of us…
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Quite often, marketers view the CAN-SPAM email rules in the U.S. as an “opt out” only environment. The common thought…
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Ever get the sinking feeling that something has just gone horribly wrong? That innocuous pop-up screen informs you that all…
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“Do you know of any other compliance certifications that would touch on areas of contact center compliance? I work on…
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The Consumer Sentinel Network Data Book (“CSN”), amongst other things, stores consumer complaints filed to the Federal Trade Commission (FTC).…
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As mentioned in a previous blog post, the Federal Trade Commission (FTC) recently amended its Telemarketing Sales Rule (TSR), clarifying…
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Wow, the last three years of TCPA news seems like a blur. Everywhere I turn clients are asking about the…
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Perfection – a fairly unrealistic, difficult, if not impossible, goal to set for yourself. Sellers and telemarketers may not be…
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By now, most of us are already aware that the FCC’s July Declaratory Ruling expanded the definition of an Automatic…
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Today, companies often wonder how to accurately determine where their customers and prospects are located as the location of an…
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