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Understanding the Call Monitoring Disclosure Requirement “This call may be monitored or recorded for quality assurance purposes.” As we’ve mentioned…
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Max Levchin, a PayPal co-founder, said “The world is now awash with data and we can see consumers in a…
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In a recent decision, the Federal Trade Commission (FTC) revoked its previous opinion regarding the use of “avatar” technology, sometimes…
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Have you ever been behind someone in line in a department or grocery store and they finally make their way…
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When it comes to corporate compliance initiatives, having executive and management support is a necessity. Our customer engagement consultants have…
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Most organizations reaching out to their customers’ cell phones via text message or phone call with an ATDS are not…
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There is a great song by Chicago called “Does Anybody Really Know What Time It Is?” which I think of…
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With the FCC’s Telephone Consumer Protection Act (TCPA) allowing for a private right of action by consumers, it’s created a…
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What is the penalty increase? As a result of inflation, the Federal Trade Commission (FTC) has finalized amendments that will…
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Recently, a debt collection company agreed to pay $18 million to end a TCPA class action settlement in a California…
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