Clearly determining and documenting whether an organization's dialing system falls under the definition of an automatic telephone dialing system (aka ATDS or autodialer) has become a huge issue in light of the recent TCPA amendments, rulings, and various court decisions.
Litigants are faced with providing clear evidence relevant to the ATDS question in the litigation.
As the industry struggles to understand the very broad definition of an autodialer as laid out by the FCC, determining the true functionality, and potential capacity as it applies to this definition has become more complex as multiple elements come into play.
If you cannot confidently answer the questions above and do not have supporting documentation regarding the dialing system's functionality, we can help!
CompliancePoint's experts can conduct an onsite, technical analysis of the dialing systems to determine whether they fall under the definition of an ATDS. This process will include an in-depth discovery of hardware/software, interviews, and witnessing the system in use to determine whether the functionality of your equipment could be altered with the addition of software or other modification to meet the theoretical, current, or potential ATDS definition. Once the analysis is conducted, CompliancePoint can provide a formalized opinion regarding the discovery. Few experts in the industry demand an on-site discovery of the system in question before rendering an opinion. However, CompliancePoint always requires this essential discovery measure.
CRTC's DNC rules regarding calls to Canadian consumers and businesses.
General Data Protection Regulation compliance standards issued by the European Commission.
Accreditation and regulatory standards for placement rates and verification practices.
Disclosure requirements regarding program costs, debt, placement rates, salaries, and more.