Companies who perform their own debt collection, or who hire third parties to collect debt on their behalf, face a myriad risks related to revocation of consent, wrong party contacts, and the use of an ATDS or autodialer. Consumers who are subject to debt collection efforts are more likely to change telephone numbers and or revoke consent to be called. These facts introduce the risk of being involved in a TCPA class action lawsuit. Debt collection activities remain among the highest business verticals with TCPA exposure.
As part of the assessment process, our team will evaluate your compliance efforts regarding issues related to debt collection activities:
The results of our compliance assessments can be used to identify areas of risk. If issues are found, CompliancePoint's team can work with you to mitigate these issues while also working to identify ways to expand your ability to reach debtors through methods of compliant communication.
CRTC's DNC rules regarding calls to Canadian consumers and businesses.
General Data Protection Regulation compliance standards issued by the European Commission.
Accreditation and regulatory standards for placement rates and verification practices.
Disclosure requirements regarding program costs, debt, placement rates, salaries, and more.