Companies who conduct outbound consumer contact and direct marketing campaigns via phone calls, text messages, mail, fax, or email face an array of regulatory challenges. Legislation impacting your organization may include the FTC's TSR, the FCC's TCPA, state Do Not Call and telemarketing laws, CAN-SPAM, the UTR, and/or CASL.
These laws control how you can contact consumers as well as how you manage consumer privacy data.
Our Consulting Support service allows companies to have a compliance resource at their fingertips. No matter how you conduct your campaigns - by phone, email, text, mail, or fax - our experienced consultants will help you understand your organization's risk profile and the specific steps that must be taken to close gaps and mitigate risk.
CompliancePoint's focus on consumer regulatory legislation and customer contact compliance lets you reap the benefit of years of experience. We can evaluate your outbound and inbound consumer operations against our best practices models to determine your overall compliance risk.
CompliancePoint's Consulting Retainer service provides each client with a team of consulting and audit experts that are available for variety of services including, but not limited to:
Our consulting clients also receive the following services:
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CRTC's DNC rules regarding calls to Canadian consumers and businesses.
Requirements for live, prerecorded, and automated debt collection calls and texts.
Accreditation and regulatory standards for placement rates and verification practices.
Disclosure requirements regarding program costs, debt, placement rates, salaries, and more.