The federal rules REQUIRE monitoring of vendor activities. Thus, companies that utilize third parties to assist with their marketing programs are responsible for ensuring that the third party call centers placing calls on their behalf act in a compliant manner. Ensuring the requirements are met will help protect your organization from direct risk. Companies must avoid the accusation that they knew, should have known, or consciously avoided knowing of non-compliant activities.
CompliancePoint can help you develop a formal monitoring program that will allow you to focus on growing your business in a compliant manner.
Are your call center vendors adhering to the following requirements:
If you can't confidently answer “yes” to each of these items, we can help! Through our monitoring program, you get the assurance that your vendors are operating within full regulatory compliance as well as following your company's policies.
CRTC's DNC rules regarding calls to Canadian consumers and businesses.
General Data Protection Regulation compliance standards issued by the European Commission.
Accreditation and regulatory standards for placement rates and verification practices.
Disclosure requirements regarding program costs, debt, placement rates, salaries, and more.